Terms of Service

Fadehost Minecraft Servers (“Fadehost”) agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”).

Fadehost, the company here after referred to as, (“Fadehost”), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”).

Use of Fadehost Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”).

All provisions of this contract are subject to change from time to time at the discretion of Fadehost. Subscriber understands that change to the ToS by Fadehost shall not be grounds for early contract termination or non-payment.

Refund and Disputes

Servers are eligible for refunds within 2 twenty-four hour days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable.

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel your server via our WHMCS billing area at https://www.fadehost.com/billing/clientarea.php. As Fadehost does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability Limitation and Exclusion

Fadehost, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Fadehost shall not be held liable for any disruption, delay, or disconnection of services for any period of time.

Support

Any support requests required for products from Fadehost shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

MySQL Agreement

While we offer instant database creation from our Multicraft panel you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Fadehost you understand that we reserve the sole right to terminate it if we deem it necessary, additionally, our MySQL service is not to be used for personal use, this is not limited to but includes private websites, and other non-server uses.

Promotions

Fadehost cannot guarantee that all promotion codes will work all of the time.

Legal Contact

Fadehost retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.

Domains

When obtaining a domain from Fadehost you agree that the domain will be owned by our partner .ResellerClub. and that you will not have direct ownership of it.

Fadehost regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Fadehost you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.

Any verbal or written threats to compromise our server systems or any other equipment owned by Fadehost will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Fadehost your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Fadehost retains the sole right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Fadehost.

Unfair usage

If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

Termination

Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

Resale

Reselling of our service without permission is prohibited. You are encouraged to use the affiliate program instead.

Unsolicited Messages

Our email system is only used to send out registration information and invoices to our customers. We also send a notification to the user each time a reply was made to their support ticket. We do not use the email system for anything else. We do not allow sending spam with the mention of our name.


TOS Updated: 20/01/2015